At Houston Eagle Limousine, we provide premium luxury transportation in Houston with professional chauffeurs and a modern fleet. To ensure transparency and a smooth experience, please review our cancellation, refund, and compensation policies below.
1. Sedans & SUVs Cancellation Policy
Cancel 1 day before the trip: 50% of the total booking amount will be retained.
Cancel less than 1 day before the trip: 100% of the total booking amount will be retained.
2. Stretch Limousines & Buses Cancellation Policy
Cancel 4 days before the trip: 50% of the total booking amount will be retained.
Cancel less than 2 days before the trip: 100% of the total booking amount will be retained.
3. Event Bookings Cancellation Policy
Cancel 7 days before the event: 50% of the total booking amount will be retained.
Cancel less than 7 days before the event: 100% of the total booking amount will be retained.
4. Driver Delays & Compensation
Driver arrives late: Receive a 20% discount on your next booking.
Delay due to weather or unavoidable circumstances: No compensation required; a rescheduled trip will be provided free of charge.
Driver unable to attend: Receive a free replacement trip with the same booking details and a 20% discount on your next reservation.
5. How to Request a Refund or Cancellation
Contact our team via phone, WhatsApp, or email to request cancellations or refunds.
Refunds (if applicable) are processed using the original payment method.
Houston Eagle Limousine reserves the right to update these policies at any time, and clients will be notified of any changes.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by TEXT (832) 516-2220, e-mail houstone.eagle@gmail.com